Evaluation of Emotions Related to the Benefits of Inconvenience Using PANAS and Tourism Engineering
KOTARO ITATSU, Hiroshi Kawakami
Abstract
This study investigates the “benefit of inconve- nience” of tourist support tools on emotional experiences. Using the Positive and Negative Affect Schedule (PANAS), we evaluated how participants’ emotions are influenced by using a “Blur Navigation” and an “Unfriendly Camera” during tourism in some sight-seeing areas of Kyoto Japan. The research involved measuring participants’ emotional states before and after their experience to assess the impact of these tools on their feelings. The goal is to explore whether inconvenient tourist support tools can contribute to a more engaging and meaningful travel experience. By examining the emotional responses associated with these tools, this study confirms the “benefit of inconvenience” in tourism. The experimental results revealed that such emotional factors as the positive emotions “excited” and “alert,” and the negative emotions “distressed,” “irritable,” and “nervous” were significantly correlated with spatial awareness derived from inconvenience.